Why "kata"
A kata is a practised pattern of movements in martial arts, repeated until it becomes second nature. Rother used the word for management routines that are practised deliberately until scientific thinking becomes the default way people approach problems.
The improvement kata
- Understand the direction or challenge. Where the organisation is trying to go, usually set through strategy deployment.
- Grasp the current condition. Observe and measure how the process actually performs now.
- Establish the next target condition. A specific, dated description of how the process should operate soon, closer to the challenge but not all the way.
- Experiment toward the target condition. Run small, rapid PDCA cycles, each with a prediction, and learn from each result, including the failed ones.
The coaching kata
The coach meets the learner at the process, often daily, and asks the same five questions:
- What is the target condition?
- What is the actual condition now?
- What obstacles are preventing you from reaching the target condition, and which one are you addressing now?
- What is your next step, and what do you expect?
- When can we go and see what we have learned from that step?
The routine keeps the coaching on the learner's thinking rather than on the coach's answers.
How kata differs from a kaizen event
A kaizen event concentrates effort into a week; kata is a daily habit of small experiments. Many organisations use both: events for larger changes, kata to keep improvement going between them and to develop people.
Kata and daily management
Tier meetings provide the rhythm and the measures: the current condition is on the board, the target condition is agreed with the tier above, and the daily coaching conversation can happen at the board after the huddle.
Common failures
- Setting target conditions as outcomes ("reduce defects by 20%") without describing how the process should run.
- Coaches giving solutions instead of asking the questions.
- Running the routine for a few weeks and stopping before it becomes a habit.